SHIPPING: Packages are shipped FedEx Ground to Street addresses only. (Sorry, no PO boxes.) In-stock items normally ship within 3 to 5 business days. Packages should arrive within 5 to 10 business days. Let me know if it's a rush and we'll do our best!
Shipping rates apply to the lower 48 states; please contact us regarding Alaska & Hawaii.

CONFIRMATION: Once your order ships, we will send you an e-mail with your FedEx tracking information so you can check the status of your package.

BACKORDERS: Any items temporarily out of stock will be shipped ASAP with no additional shipping charges. You will be contacted via e-mail regarding the status of backordered items.

RETURNS: We want you to be completely satisfied with your purchase! If for any reason you are not, please contact us within 30 days for a refund or exchange. Returns cannot be accepted without authorization. For authorization, email us at rick@rickruggles.com.

REFINISHING: Free refinishing of silver and gold rings and bracelets. While you can quickly touchup your matte jewelry with a Scotchbrite» pad, we would be happy to refinish for you. Please email us to let us know your jewelry is on its way. Then ship to us (we recommend insuring the package) noting whether you want a matte or shiny finish. Please enclose a check or credit card info for $6.00 to cover our return insured shipping.